Authorised Returns

You have been directed to this page if your return has been authorised by one of our customer service representatives.

Please note, if your item is malfunctioning due to user error such as drop damage, modification or coils that have been burnt out your warranty does not cover this. All items are inspected for damage prior to being dealt with.

Please return your item or items to the address below:

Vape Town Returns
Unit 7 Firbank Way
Firbank Court
Leighton Buzzard
LU7 4YJ

If you are returning your items due to a fault, the items will be inspected and the item will either be replaced and or repaired for you. Please allow time for the postal system to get the item to us. Once it has we will be in contact.

If you are returning items as you have ordered the incorrect items please note upon receipt of your return we will refund you. We do not carry out exchanges, you will need to re-order the correct items.