Age Verification Process

Agechecked logo with 'Online Verification Services' text on a blue background.

Why We Use Age Verification

In the UK, it is a legal requirement to ensure that nicotine-containing products are not sold to anyone under the age of 18.

At Vape Town our age verification process is a vital check carried out to prevent underage sales of vaping products and to ensure we are operating within the strict regulatory framework set by the UK government.

How We Verify Your Age

We use a secure verification system from Age Checked that cross-references the details you provide against various data sources. This allows us to confirm your age instantly in most cases.

By maintaining these high standards, we help promote a safe and regulated environment for adult vapers while ensuring that these products remain out of the hands of anyone under the age of 18.

How Our Age Verification Works

When you place an order with us we will request your full name, billing address and date of birth. It is essential this is entered as it appears on any driving license you may hold, electoral roll entry or if you use it for a UK credit card.

This information must be entered correctly, this is because we will use this to verify your age before delivering any goods. The verification process runs after you have placed your order and we are notified of the verification results. 

What Happens If The Check Fails

If the Age Check initial verification fails, we will contact you by email to manually verify via one of the following methods:

  • Drivers License

  • Citizens Card

  • Passport

We will need you to send us a photo of one of the above official forms of ID to online@vapetown.co.uk. When emailing, include your order number with this email and we will aim to manually verify your age within three hours during business hours.

We do not store copies of ID sent to us.

If we cannot verify your age, we will cancel your order and refund it in full.

We cannot be held responsible for any delays this may cause to your order being sent.

When you pass age verification once, be that automatically or via manual verification, going forward as long as you use the same email for subsequent orders you will not need to verify your age on future purchases.

If you have any queries or questions regarding our age verification method please do not hesitate to contact us via online@vapetown.co.uk

 

Age Verification FAQ

Everything you need to know about how we securely verify your age at Vape Town

Under UK law, it is illegal to sell e-cigarettes, liquids, or any nicotine-delivery products to anyone under the age of 18. To comply with the strict regulatory framework set by the UK government and Trading Standards, we are legally required to verify that every customer is at least 18 years old before we can process and dispatch an order.

When you create an account or place an order at checkout, we safely process your details through AgeChecked, our trusted, industry-standard third-party age verification partner. The system runs a quick check against secure public records—such as the UK electoral roll, driving records, or credit card networks—to confirm your age instantly.

To ensure the check is successful, please make sure you enter your details exactly as they appear on your official documents (like your driving licence, utility bills, or bank cards). This includes your full legal name (avoiding nicknames), your current billing address, and your correct date of birth.

No. While the system may look at credit card records or credit reference data to verify your date of birth, this is strictly a "soft check" (an identity check, not a credit application). It leaves no footprint that lenders can see and will not impact your credit rating or score in any way.

If you have recently moved, changed your name, or have a typo in your address formatting, the automated system might not find a match. If this happens, our customer service team will reach out to help you manually verify your age. This usually involves securely uploading a clear photo of a valid ID, such as a UK Driving Licence or Passport.

Absolutely. We take your privacy and data security very seriously and comply fully with UK GDPR regulations. AgeChecked only uses your information for the split second it takes to confirm your age. Your sensitive ID documents are processed securely and are never permanently logged, stored, or shared.

No! If you create a customer account with Vape Town, your successful age verification will be saved to your profile. As long as you are logged into that account, all your future orders will go straight through to checkout without any extra verification steps.